Return and Refund Policy
Last updated: March 03, 2021
Thank you for shopping at Platinum Deluxe® cosmetics.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
-
By email: info@platinumdelux.com
-
By visiting this page on our website: Return Policy
-
By phone number: (844) 812-2630
-
By mail: 20340 NE 15th Ct Miami, FL 33179 United States
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a Return, please make sure that:
- The Goods were purchased in the last 14 days
- •Merchandise must be in its original, unopened, and unused condition.
- The Goods are in the original packaging
- The Goods were not used or damaged
- You have the receipt or proof of purchase
- Please note on the front side of your receipt or packing slip the reason for your return.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Platinum Deluxe® cosmetics, 20340 NE 15th Ct, Miami, FL US 33179.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Return Policy, please contact us by email, info@platinumdelux.com